How do I book?

Book online through the "Book Appointment" button on our website. You'll be taken to our Timely booking system where you can choose your service, select a time, and secure your appointment.

How do I change or reschedule my booking?

You can change or reschedule your booking yourself here, as long as it's more than 24 hours before your appointment.

I can't get the appointment time I want, can I go on a waitlist?

Yes. You can join our waitlist and we'll let you know if something opens up.

Why do I pay upfront?

Upfront payment reserves your time with us and makes the end of your appointment smooth. It also helps us plan our day and reduces last-minute cancellations, which for a small team like ours makes a big difference.

What's your cancellation policy?

We ask for a minimum of 24 hours notice if you need to cancel or reschedule.

• Late cancellations (within 24 hours): 50% fee, remaining 50% held as credit

• No-shows: 100% of the booking fee forfeited

• Arriving more than 10 to 15 minutes late: your appointment may be shortened or rescheduled, and the cancellation policy may apply

What if I'm running late?

Please let us know as soon as you can. We'll always do our best to accommodate, but if you're more than 15 minutes late we may need to cancel your appointment and payment will be forfeited. Running that late impacts every other booking for the rest of the day.

When are you open?

Monday to Saturday. We're open early mornings through the week, with two late nights finishing at 6pm. Saturday mornings we're open until 12:30pm.

Is Holistic Room a female-only space?

Holistic Room is a female-based clientele. We've built the space as a calm sanctuary for women to slow down, be looked after, and feel safe.

Can I bring my baby or children to my appointment?

Children are not permitted at appointments. If something unexpected comes up and you need to bring your little one, please call us first and we'll do our best to work something out.

Lash Lift & Brow Lamination bookings

• Lash Lifts must be spaced a minimum of 8 weeks apart

• Brow Laminations must be spaced a minimum of 7 weeks apart

• Please arrive makeup-free

• No waterproof mascara within 24 hours

If these guidelines are not followed, your appointment may be rescheduled and the cancellation policy may apply.

Where are you located and is there parking?

7/19 Dampier Terrace, Broome WA. Street parking is available nearby.

Do you sell gift vouchers?

Yes. Vouchers are available for purchase through our website.

Vouchers are valid for 3 years from the date of purchase (as per Australian Consumer Law) and can be used on any service or retail item. Vouchers are non-refundable and cannot be exchanged for cash.

How long do brow and lash results last?

• Brow Tint: 10 to 14 days on the hair, a couple of days on the skin

• Hybrid Dye: up to 1 week on the skin and 4 weeks on the hair

• Brow Lamination: 6 to 8 weeks

• Lash Lift: 8 to 10 weeks

Oily skin, swimming, saunas and harsh products can all shorten results.

What's the difference between Brow Tint and Hybrid Dye?

Brow Tint stains the hair for a softer, natural look. Perfect if you like a low-maintenance finish.

Hybrid Dye is stronger. It stains both the hair and the skin, giving a defined, bolder look similar to makeup. Great if you want fuller-looking brows without reaching for a pencil.

What is Brow Lamination?

Brow Lamination is a semi-permanent treatment that softens and reshapes your brow hairs into your desired direction. We use a gentle solution to break down the bonds in the hair, set them in place, and finish with a nourishing treatment.

Results last 6 to 8 weeks. Your brows may have a slight wet look straight after. Avoid wetting them for 24 hours.

What is a Lash Lift?

A Lash Lift curls your natural lashes upwards, creating a brighter, more open-eyed look. It's done with a gentle lifting solution on a silicone rod. We always include a tint to enhance depth and definition, so you can skip the mascara.

Results last 8 to 10 weeks.

Who is suited to Brow Lamination?

• Hairs that grow in unruly directions

• Thin brows that lay flat (brushing them up makes brows look fuller)

• Anyone who loves a full, brushed-up brow

• Clients with cosmetic brow tattooing wanting texture over the tattoo

Who isn't suited to Brow Lamination?

• Very sparse brows with little hair to work with

• Clients who prefer a very groomed, perfect brow

• Fast-growing brows (results can look untidy quicker)

• On Roaccutane

• Pregnant or breastfeeding

How long do I wait between Brow Lamination and Lash Lift appointments?

Both need a minimum of 8 weeks between appointments. We'll refuse or reschedule if this timeframe isn't met. It's not a rule we invented, it's to protect the health of your hair.

How long does a Lash Lift take?

Around 45 minutes.

Can I wax if I'm on Roaccutane?

No waxing while on Roaccutane, and for 6 months after you stop. We can tweeze to tidy brows in the meantime. Please always tell your therapist if you're on Roaccutane or have been in the last 12 months.

What should I do before a brow wax, tint, dye, or lamination appointment?

• Stop retinol and active skincare 48 hours before

• Avoid oily serums, makeup and sunscreen on the brow area (they create a barrier)

• Gently exfoliate the brows a few days before (not on the day)

What should I do after my brow or lash appointment?

• No water on brows or lashes for 24 hours

• Avoid active skincare, oils and heavy cleansing around the area

• Avoid waterproof mascara on fresh lash lifts, it weakens the lift

• Swimming, saunas and heat can shorten results

Will I react to the lash lift or lamination solutions?

Reactions are rare but possible. If you have sensitive skin or history of reactions, come in for a free patch test 24 hours before your appointment. Pop in during opening hours, no appointment needed.

Can I wear contact lenses during a Lash Lift?

We recommend taking them out before we start the treatment.

Can I get Brow Lamination while pregnant or breastfeeding?

We generally recommend avoiding it during pregnancy and breastfeeding. Please chat to us if you're unsure.

How long does my hair need to be for waxing?

Hair should be at least 5mm long (about the size of a grain of rice) so the wax can grip properly.

How long will the results last and how often should I book?

Most people stay smooth for 3 to 5 weeks, depending on hair growth cycles. Every 4 to 6 weeks is the sweet spot for regular appointments. With regular waxing, hair grows back finer and slower over time.

What should I do before and after my appointment?

Before: Exfoliate gently 24 hours beforehand, avoid moisturising on the day, and wear comfortable clothing.

After (first 24 to 48 hours): Avoid hot showers, saunas, swimming, tanning, tight clothing and intense exercise to help prevent irritation.

Can I wax during my period?

Yes. We just ask that you have a tampon in and have showered beforehand.

Can I wax if I'm pregnant?

Yes. Your skin can be more sensitive during pregnancy, so please let your therapist know you're expecting and we'll adjust the bed for your comfort.

Will waxing cause ingrown hairs?

It can, but regular gentle exfoliation and moisturising in between appointments helps minimise them.

Is there anything that would prevent me from getting waxed?

We won't wax over sunburn, broken skin, or active rashes. Certain medications (like Roaccutane) also mean waxing isn't recommended. Please check with us first if you're unsure.

Do you wax men?

Holistic Room is a female-based clientele, so we don't offer male waxing.

What is a facial at Holistic Room?

A facial at Holistic Room is a skin treatment that combines results-driven technology with slow, intentional care. The treatment itself is tailored to your skin on the day.

Which facial is right for me?

Our facials menu has a “Find your facial” table that matches your main skin concern to the treatment best suited to it. Just find your concern and it’ll point you in the right direction. Still unsure? Give us a call for a quick phone consult and we’ll talk it through and help you choose.

How often should I get a facial?

Your skin renews itself roughly every four weeks, so we recommend a facial every 4 weeks to keep momentum. Once you're happy with your skin, maintenance is every 4 to 6 weeks.

Are the results instant or do they build?

Both. You'll leave glowing, plump and dewy from a single session. The longer-term changes come with ongoing care, whether that's every 4, 6 or 8 weeks depending on what your skin needs. If you're not sure where to start, we're always open for consults.

What is hydradermabrasion?

Hydradermabrasion is the advanced technology behind our Hydra Glow facial. It’s a gentle, water-based resurfacing treatment that does three things in one:

• Deep cleanses the pores with hydrogen-infused water and gentle suction

• Gently exfoliates the skin with active ingredients

• Pushes hydrating, peptide-rich serums deeper into the skin

It’s gentler than traditional microdermabrasion, more hydrating, and suited to most skin types. You can also add on a cooling galvanic infusion at the end. It’s not suitable during pregnancy or breastfeeding.

What is galvanic current and is it safe?

Galvanic current is a very gentle, low-level electrical current used to push water-soluble ingredients deeper into the skin than they could absorb on their own. You hold a small metal ground bar during the treatment to complete the circuit.

Most clients feel nothing or a slight warmth or tingle. It’s safe for most people, but it is NOT suitable if you:

• Are pregnant or breastfeeding

• Have a pacemaker or heart condition

• Have epilepsy or a history of seizures

• Have metal implants, plates or pins in the treatment area

• Have active cancer or are undergoing treatment

• Are on blood-thinning medication

If any of these apply, we can still offer an alternate facial.

Is LED light therapy included in every facial?

Yes. LED light therapy is included as a standard part of all our facials at no extra cost. It is one of the ways we help your skin get the most from each treatment.

On the rare occasion our LED device is unavailable due to servicing or maintenance, your facial will go ahead as booked with all other steps included, and the price stays exactly the same. We simply substitute additional hands-on care so you still receive your full treatment time and a beautiful result.

How does LED light therapy work?

LED (Light Emitting Diode) therapy uses specific wavelengths of light to trigger cellular responses in the skin. It's pain free and non invasive. Different colours do different things:

• Red for collagen, firmness, fine lines

• Infrared for deep repair, healing, inflammation

• Blue for acne bacteria, calming

• Green for calming and reducing inflammation, addressing hyperpigmentation and helping even skin tone

Results are cumulative and best with regular treatments.

What does "medical-grade LED" actually mean?

Our LED is TGA listed and delivers specific wavelengths at exactly the intensity your skin needs for a real therapeutic response. It's the same technology used in clinical settings to stimulate collagen, calm inflammation and support healing from the inside out.

Can I do LED if I have any health conditions?

LED is not suitable if you:

• Are pregnant or breastfeeding

• Have epilepsy or a history of seizures

• Are taking photosensitising medication (including Roaccutane, some antibiotics, St John's Wort and some antidepressants)

• Have active cancer or recent cancer treatment

• Have lupus or another photosensitive autoimmune condition

• Have active cold sores or herpes in the treatment area

• Have recent laser treatment (within 6 months) or recent chemical peels (within 4 weeks)

If in doubt, please mention it when you book and we'll guide you through what's safe.

Will my skin look red afterwards?

Some mild pink flushing is normal after any active facial and fades within a few minutes to a few hours. LED can leave the skin lightly flushed for the same reason. This is your circulation responding, not irritation.

Can I wear makeup after a facial?

We recommend no makeup for at least 12 to 24 hours so your skin can breathe and absorb the finishing products.

What should I do BEFORE my facial?

• Avoid sun exposure and tanning beds for 7 to 14 days, ideally 4 weeks

• Stop using retinol and strong actives for 3 to 5 days

• Avoid waxing, threading or shaving the treatment area for 48 hours

• Avoid other facials, peels or lasers in the two weeks before

• If you've had injectables, wait a minimum of 2 weeks

• Arrive with a clean face if possible, or we'll take care of that for you

• Eat something light beforehand

What should I do at home after a facial?

• Apply SPF 30+ every morning for at least 7 days

• Avoid direct sun and tanning beds for 7 days

• Skip retinol, AHAs and BHAs for 48 hours

• Keep skincare simple: gentle cleanser, hydrating serum, moisturiser

• Drink plenty of water

• Rebook for your next facial in 3 to 4 weeks

Can I get a facial if I'm pregnant or breastfeeding?

Yes. The treatment will need to be tailored to you on the day. There are some products and technologies we avoid during pregnancy and breastfeeding, but we'll always find an alternative that suits you.

Can I get a facial if I'm on Roaccutane?

Not while on Roaccutane, and for 6 months after you stop. This applies to all our facials. Once the waiting period is up, we'll ease back in with The Repair to support your barrier before moving to active treatments.

Can I get a facial if I have active acne, rosacea or sensitive skin?

Yes, some facials more than others. Active inflamed acne, rosacea flares and sensitive skin are best matched to The Repair or a gently modified Hydra Glow.

Please mention it when you book so we can prep the right approach.

Can I combine facials with injectables, needling or laser?

Yes, with timing. We recommend:

• Injectables: wait 2 weeks before or after a facial

• Skin needling: wait 2 weeks before or after

For laser, timing depends on the type and depth of treatment you've had. Please mention it when you book so we can plan accordingly.

What types of massage do you offer?

We offer relaxation-focused bodywork that combines deep tissue and gentle techniques to ease tension, settle the nervous system and leave you feeling grounded. We can adjust pressure from light to deep depending on what you need on the day.

We do not offer remedial massage. If you have an injury or specific clinical concern, we'd recommend seeing a remedial or sports therapist.

Can I get a massage during pregnancy?

Yes. Our Pregnancy Massage is specifically designed for the changing body. You'll be supported side-lying with cushions or with a pregnancy pillow, and pressure is adjusted to suit you.

What should I do before my massage?

Arrive a few minutes early to settle in. It's best not to eat a heavy meal or drink coffee right beforehand.

Do you offer private health rebates?

No, we don't.

Can I add extras to my massage?

Yes. Add a scalp massage extension, facial tension release, or gua sha facial massage as an add-on to deepen the experience.

What's the difference between a package and a facial?

A package brings together a facial and a massage into one longer booking, so you can slow down, be looked after, and get the best of what we do in one visit. Packages are perfect for birthdays, pre-wedding, a long-overdue self-care day, or when you just need more time out.

What packages do you offer?

The Surrender (90 min, $255). Our most-loved package since opening Holistic Room. An indulgent back, leg and foot massage followed by a Crystal C facial with scrub exfoliation and face, neck, decolletage, arm and scalp massage.

Can I gift a package?

Yes, vouchers are available for purchase.